Privacy policy

With this information on the processing of personal data, provided pursuant to art. 13 of Regulation (EU) 2016/679 (so-called "GDPR"), ELO TRADING snc di Elisa Zancanella & Co, with registered office in 38047 Segonzano (TN), fraz. Valcava 13, ITALY and VAT IT02559770223 ("tukiki"), as Data Controller, intends to explain the purposes and methods by which tukiki collects and processes your personal data, which types of data are processed, and what are the rights that are recognized as data subjects and how they can be exercised.

The information is provided exclusively for this website ("Site"), therefore tukiki assumes no responsibility for other websites that may be consulted through hyperlinks on the Site.

Users, by using this Website, accept this policy and are therefore invited to read it before providing personal information of any kind.

1.  Data controller

    tukiki is the owner of the processing of personal data collected through the site

    For certain processing operations, tukiki may make use of employees, agents or collaborators, who will be appointed to carry out processing operations under the authority of the data controller, as well as partner companies or professional firms that provide assistance and advice on accounting, administrative, legal, tax and financial matters located in the territory of the European Union, who are duly appointed as data controllers pursuant to art. 28 of GDPR.

    The updated list of data processors, as well as the subjects who carry out processing operations under the authority of the data controller, is kept at the registered office of the data controller. The updated list of data processors and data processors is kept at the registered office of the data controller.

    2.  Types of personal data

      tukiki will process your personal data collected during the conclusion of the contract and during the contractual relationship ("Data").

      By way of example, the owner will acquire the following types of personal data:

      1. personal data, such as name and surname, place and date of birth, address of residence;

      2. contact data, such as shipping address, telephone number and e-mail address;

      3. bank details (e.g. IBAN), if provided for a possible refund;

      4. navigation data, such as IP address, time of access to the site and/or platform registration, possible registration referrer, server access methods, numeric code indicating the status of the response given by the server (successful, error, etc.);

      5. data relating to purchases, such as the average purchase value, the type of product purchased, the frequency of purchases, the total amount purchased over time and the total number of orders placed.

      Through the Site, the owner will not acquire sensitive data of sensitive or in any case belonging to the special categories referred to in art. 9 of GDPR or data relating to criminal convictions or crimes.

      Your Data will be processed by tukiki exclusively for the purposes and within the limits indicated in the following paragraph. All information sent on the Site are safeguarded and transmitted only through SSL encrypted protocol.

      3. Purpose and legal basis of the processing

      tukiki will use your Data for the following purposes:

      a. for the execution of the contract

      The Data indicated in paragraph 2, nos. 1-4, will be processed by tukiki to allow you to register on the Site and use the services specifically related to it. By way of example, your Data will be processed for the management of purchase orders, for maintenance and technical assistance, and in order to improve the quality of services offered. The Data will therefore be processed for the execution of the contract in place with the Owner. The provision of the Data is necessary to allow the establishment and management of the contractual relationship; otherwise it will not be possible to execute the contract and provide the requested service. If you provide tukiki data of third parties for sending a Gift Card (electronic gift voucher), tukiki will send these third parties a link to the privacy policy in the first useful communication. We inform you that tukiki does not process personal data related to minors. By accessing the Site and using its services you declare that you have reached the age of majority.

      b. for marketing purposes

      Direct sale. Subject to your specific consent, tukiki may process your data for sending advertising material or commercial communications related to any promotions or for market research. The sending of such communications may be made through the use of automated systems (e.g. e-mail, SMS, push notifications) and traditional systems (e.g. paper mail). The Data referred to in paragraph 2, nos. 1 and 2 will be used for this processing purpose. The consent given may be revoked at any time, even with reference only to automated contact systems, by writing to

      Newsletter. The Data indicated in paragraph 2, n. 2, provided when sending a request through the Contact Us form will be used by tukiki for the sole purpose of providing the requested service to the owner and in order to send the newsletter. You may at any time ask to unsubscribe from the newsletter by following the instructions from time to time indicated in each communication made for the purposes referred to in this point.

      c. for profiling purposes

      tukiki may process your Data to understand your buying habits and preferences in relation to the products and services offered through the Site in order to offer you products and services in line with your profile. For the pursuit of this purpose, tukiki may process the Data referred to in paragraph 2, nos. 1-2 and 5. Such Data will be processed by tukiki on the basis of its legitimate interest in the optimization of its purchasing procedures, through the offer of products and services more functional and useful to the specific needs of customers. The legitimate interest of tukiki has been properly balanced with your interests and expectations through the provision of technical and legal measures in order to minimize the impact of tukiki profiling on your legal sphere.

      We remind you that, pursuant to art. 21 of the GDPR, you may object to such processing at any time by writing to

      4.Period of data retention and duration of processing

      Your Personal Data will be stored on servers located in the European Union.

      Your Data will be stored for the duration of the contractual relationship with tukiki. After the termination of the relationship, the Data will be stored for a period of 10 years exclusively for the protection of the rights of the owner and for the fulfillment of legal obligations. With reference to the processing for marketing purposes indicated in paragraph 2, letter b), we inform you that the Data will be processed for the entire duration of the contract unless you revoke your consent or exercise your right to object to the processing.

      With reference to data processed for profiling purposes, we inform you that the Data will be processed for a maximum period of 12 months or for any other period that may be required by law or by provisions of the Guarantor Authority, unless you exercise your right to object to the processing. After this period or in case of opposition, the data will be stored if necessary to pursue other purposes or will be permanently deleted.

      5. Defense in court

      Your Data may be used for the defense by tukiki in court or in the preparatory stages for its possible establishment.

      6.Payment management

      Payment management services allow tukiki to process payments by credit card, bank transfer or other means. The data used for the payment is acquired directly from the operator of the requested payment service without being processed in any way by tukiki.

      Some of these services may also allow the scheduled sending of messages to the User, such as emails containing invoices or payment notifications.


      Cookies are simple text files that are stored on the visitor's computer and allow us to record some useful parameters for our system to adapt the Site to the user's needs and facilitate its use.

      It is not essential to accept cookies to navigate the Site, however they are necessary to take advantage of some of the main functions, such as adding items to the Shopping Cart or accessing the Customer Area. Moreover, cookies may be useful to improve security in order to prevent fraudulent activities. Cookies are in no way used for the transmission of personal information.

      The user may refuse or revoke the authorization at any time by selecting the corresponding parameters in the specific options of the browser in use.

      For further information, please refer to the Cookie Policy.

      8.Rights of users

      We inform you that, in accordance with current regulations, you have the following rights:

      - to request and obtain information about the existence of your data in the availability of tukiki and access to such data;

      - for data processed by automated systems, request the transfer to another data controller;

      - request and obtain the modification and/or correction of your personal data if you believe that they are inaccurate or incomplete;

      - request and obtain the deletion - and/or limitation of the processing - of your personal data if it is data or information that is not necessary - or no longer necessary - for the above purposes, or after the storage period indicated in the previous paragraph.

      Such requests may be sent to the owner by writing to or by registered letter addressed to the registered office of tukiki indicated above.

      If you wish you can request to receive personal data in tukiki's possession in a format readable by electronic devices and, where technically possible, transfer your data directly to another person expressly indicated (portability).

      We also inform you that in accordance with the regulations in force, you may lodge any complaints regarding the processing of your personal data with the Guarantor for the protection of personal data.

      Consult the full text of EU Regulation 2016/679 (GDPR) in the Official Journal of the European Union.


      tukiki reserves the right to modify or simply update the content of this Privacy Policy, in whole or in part